Concord Fax recently announced that they now provide local fax service in 50 countries, including key markets in South America, Eastern Europe and Eastern Asia. Although Concord offers a small/ mid size business fax solution, they compete primarily for larger, corporate accounts against products like eFax Corporate Solutions. This international expansion makes them more attractive to businesses with international offices in these regions, because they can now consider Concord a complete solution for all of their corporate faxing needs.
Concord’s “Fax Online” service for Medium to Large Enterprises features API access for customization and integration, custom Microsoft suite integration, a redundant network, online administration and a production fax solution for high-volume documents. They also provide full-service technical support and customer service. Concord also offers two “FaxPro” options for small businesses: FaxPro 100 and FaxPro 300. As the names imply, these two packages offer 100 included fax pages or 300 included fax pages for $10.95/ month and $14.95/ month respectively. While the quality of these services may be fine (we haven’t tested them), they come at a high price relative to the competition in this market. Using FindAFax’s filter page, it’s easy to see that 10 companies offer plans including 2-5 users (Concord includes 5) that include at least 300 pages for $10/month or less. Here is a link to the filter page set with those criteria.
However, Concord’s “Fax Online” enterprise option is a welcome competitor in a less crowded market. It’s much more difficult to build the infrastructure to serve a company with international needs, and Concord has positioned themselves well to do so.